Question 1

How quickly will I receive a response to my inquiry?

Accepted Answer

We typically respond to all inquiries within 24 hours during business days. For urgent matters, you can call us directly or use WhatsApp for immediate assistance. Our team strives to provide clear and helpful answers to all your questions.

Question 2

What information should I include when contacting about courses enrollment?

Accepted Answer

Please include your full name, contact details, the specific course or batch you're interested in, your educational background, and any questions about course contents, schedule, or study materials. This helps us respond accurately and efficiently.

Question 3

Can I visit your office for in-person consultation?

Accepted Answer

Yes! We welcome office visits. Our office is open Sunday to Friday from 9 AM to 6 PM and Saturday from 10 AM to 4 PM. We recommend calling ahead to schedule an appointment with our counselors to ensure availability.

Question 4

Do you provide support in languages other than English?

Accepted Answer

Absolutely! Our support team is fluent in Nepali, Hindi, and English. You can communicate in any of these languages for queries related to course content, enrollment, or technical support.

Question 5

How can I get technical support during live classes?

Accepted Answer

For technical issues during live classes, use our emergency hotline +977 9703869612 or contact our technical support team via WhatsApp. We also provide live chat support during class hours to resolve issues promptly.

Question 6

What is your refund policy if I'm not satisfied with a course?

Accepted Answer

We offer a 30-day money-back guarantee for all our courses. If you're not satisfied within the first 30 days, contact us for a full refund. Terms and conditions apply. Refunds are processed quickly to ensure a hassle-free experience.

Question 7

Does H.L. Eduroom provide study materials and notes?

Accepted Answer

Yes, all our courses come with comprehensive study materials, PDF notes, video lectures, and practice questions. These materials are designed by expert educators to help you succeed in exams like NEB and CEE.

Question 8

Can I access recorded lectures if I miss a live session?

Accepted Answer

Absolutely! All live lectures are recorded and uploaded to your course dashboard. You can watch them anytime, pause, and revise at your own pace.

Question 9

Are there mock tests and practice questions available?

Accepted Answer

Yes, our platform provides daily practice questions, chapter-wise mock tests, and full-length exam simulations for NEB, CEE, and other entrance exams. Performance analytics help track your progress and improve weak areas.

Question 10

Do you provide guidance for medical entrance exams outside Nepal?

Accepted Answer

Yes, H.L. Eduroom provides mentorship and guidance for students preparing for exams like NEET in India, ensuring you are well-prepared for both local and international medical entrance requirements.

Question 11

How can I stay updated about new courses and batches?

Accepted Answer

You can subscribe to our newsletter, join our official WhatsApp groups, or follow our social media channels. We regularly post updates about new batches, mock tests, and special sessions.

Question 12

Is there any counselling or mentorship available?

Accepted Answer

Yes! We provide personal mentorship, doubt clearing sessions, and academic counselling to help students plan their studies effectively and stay motivated throughout their preparation journey.

Question 13

Can I join multiple courses simultaneously?

Accepted Answer

Yes, students can enroll in multiple courses or batches simultaneously. Our system allows you to manage your dashboard efficiently to access all your enrolled courses in one place.

Question 14

Are courses available for both NEB and CEE students?

Accepted Answer

Yes! We offer structured courses for NEB, CEE, and other medical entrance exams. Courses are designed separately to cover syllabus-specific topics, practice tests, and exam strategies.

Question 15

How do I track my performance in mock tests?

Accepted Answer

After completing each mock test, you will receive detailed analytics including scores, topic-wise performance, time spent per question, and recommendations for improvement.

Question 16

Do you provide scholarships or discounts?

Accepted Answer

Yes, H.L. Eduroom occasionally offers scholarships and early-bird discounts. Please check our website, newsletter, or contact support to learn about the latest offers.

Question 17

Can I interact with instructors during live sessions?

Accepted Answer

Absolutely! Our live classes are interactive. You can ask questions via chat or live audio/video and receive immediate feedback from expert instructors.

Question 18

Do you offer any free courses or trial classes?

Accepted Answer

Yes! H.L. Eduroom occasionally offers free trial classes, demo lectures, and sample mock tests to help students experience our teaching style before enrolling in paid courses.

Question 19

What makes H.L. Eduroom different from other coaching platforms?

Accepted Answer

H.L. Eduroom provides expert faculty, NEB & CEE-focused curriculum, daily practice questions, real-time mock tests, personal mentorship, and flexible learning options. Our focus is on quality education, student performance tracking, and holistic support.

Question 20

How do I contact H.L. Eduroom for queries?

Accepted Answer

You can contact us via email at support@hleduroom.com, WhatsApp at +977 9703869612, or through the live chat available on our website. We are available Sunday-Friday 9 AM-6 PM and Saturday 10 AM-4 PM.

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